Objectives of grievance redressal cell

1. Linking it with a well defined disciplinary system and to make it acceptable to all
2. All actions taken are prompt for better redressal of a grievance
3. To make the redressal process fair, impartial, consistent, with prior warnings and commensurate with gravity of misconduct
4. Emphasize on prevention of misconduct rather than controlling through punitive measures

Nature of grievance

1.Academic grievance

1. Issues related to course registration
2. Issues about change of specialization
3. Issues regarding course requirement and course content
4. Examinations related issues
5. Issues related to applying/receiving certificates

2.Administrative Decisions, Services or Facilities

1. Issues related to transport facility
2. Issues related to Hostels
3. Issues related to Canteen
4. Issues related to Sports
5. Issues related to Post Office & bank (on campus)
6. Issues related to other facilities provided by the university (water etc.)

3.Unfair Treatment

Grievances about a student behavior towards other students

Grievances about Faculty & staff behavior towards other students

4.Harassment and Discrimination

Issues related to harassment (sexual)

Issues about Discrimination or racial treatment

Grievance Handling procedure University Level

1. When ever a complaints/grievance is received from a student it will be recorded and a unique number will be given to the grievance for future reference. (GCFC/DEPT/A.Y/XXXX)
2. Recorded grievance will be forwarded to the concerned department/ Committee/Person asking them about the information and a timeframe required to provide a solution
3. Acknowledge the student/parent with the information given by the concerned department/committee/person.
4. Enquire the status of grievance which is under process (periodically)
5. At the end of stipulated time a report/solution will be collected from concerned department/ committee/person
6. If the grievance is resolved to the expected level of satisfaction, the student/parent is supplied with the solution provided by department/ committee/person
7. If the grievance is not resolved to the expected level of satisfaction, a detailed report stating the reasons for not arriving at the expected solution will be collected
8. If the reason for not resolving the grievance is insufficient time, the time required will be re scheduled appropriately by looking in to the details and same will be acknowledged to the student/parent (repeat the steps 4,5,6).
9. Escalate the grievances/ complaints to higher management in case, the complaints and grievances could not be handled by the department/ committee/person

Students can resolve their grievances by contacting the following

Students can approach the Grievance Redressal Cell and submit their grievance in the this format:

Grievance Appeal Form

Students can also submit their grievance online: 

https://www.kluniversity.in/Student-Grievances.aspx